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How To Choose The Right Outsourcing Company | Valenta BPO

Did you know that an outsourcing relationship can have a deep impact on your company’s reputation? Irrespective of the size of your business or your project, outsourcing services can prove to be very helpful in more ways than one. However, it is extremely important that you choose an outsourcing company carefully, after weighing up all of the pros and cons, comparing costs and taking care of several other necessary aspects. The goal of acquiring cost-effective solutions that improve efficiencies is much more achievable with the right outsourcing partner.

Before you decide on which outsourcing company to partner with, here are some key factors that can help you make the smarter choice.

Ask for references and testimonials:
Find out as much as possible about the company you looking to work with. In fact, thoroughly researching multiple providers before shortlisting an outsourcing services provider can make a huge difference. Find out all that you can, including the team members who’ll be working on the projects and who’ll be leading that team. It is always a smart move to ask for references and testimonials from clients who have worked with the outsourcing company you are considering.

Things to look for in an outsourcing partner

Sample work/ trials:
Once you have shortlisted the firms that you may want to work with, you should always ask them for samples of work that they have done for previous clients. Asking to see their portfolio will provide a much clearer idea about their style of work. Analyze if the same is going to be in tune with your specific project needs. Discussing timelines and other relevant details is also important at this stage.

Enquire about the details of their IT infrastructure:
Enquiring about a firm’s IT infrastructure is important because it gives you a fair idea of several operations. For example, if the infrastructure including hardware, software and other systems are not reliable, you could end up frustrated and unhappy with the kind of work you are expecting. A good outsourcing company should be able to provide their clients with a Network Diagram. This is usually a good way to get an idea of the relevant IT aspects and also, helps in building trust in the very initial stages.

Ask for the right certifications:
ISO certifications, and any other compliance certifications that might be relevant to your line of work should be thoroughly checked before you enter into an association with a process outsourcing firm. This can help prevent any misunderstandings or legal complications later.

Choosing the right outsourcing partner

Visit the Facility:
Visiting the vendor’s facility is important to check on the infrastructure, back-ups for downtime, safeguards and the availability of the staff. Irrespective of how many resources you are planning to hire, it is always a smart idea to visit the center and meet the staff who would be handling that project. This ensures peace of mind and reliability in the simplest way possible.

Costs and expenses:
The final stage of deciding on your process outsourcing vendor involves finalizing the costs and expenses. It is wise to get quotations from other professionals so that you get a clearer picture of the cost trends in the industry. Also, effective communication is always the key. Both parties should be clear about and agree upon the costs involved in order to prevent complications at later stages.

At Valenta, we abide by all ethical guidelines that are necessary for a healthy professional relationship. You can contact us for questions related to outsourcing any time and we will be more than happy to discuss our operations.

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