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ValentaBPO > Consulting > Process Consultation

Process Consulting

Drive growth through process refinement

In businesses with complex workflow structures and operations, process management is the key to achieving enhanced efficiencies and greater profit margins. At Valenta BPO, our process consulting is an end-to-end solution that facilitates review, implementation, training and ongoing support and analysis.

Our team of process management specialists will collaborate with your business and take a systematic approach enabling you to eliminate redundancies, utilize resources more efficiently and often improve customer experiences. This involves a detailed analysis of the practices, short listing of aspects that could be improved, exclusion of unnecessary processes, and drafting of fresh strategies and processes for deployment.

Valenta's Process Consulting

Process Consultation | Valenta BPO US

Scope document

The scope document identifies your corporate objectives and goals to be achieved post implementation. This document is the first step in our approach to your project.

Proposal

An initial proposal will be created outlining your requirements, estimated time, and budget.

Discovery Session

The discovery session is a brainstorming session conducted post the approval of the proposal. This helps us understand the current processes, the objectives as defined in the scope document, and facilitates discussions around the processes with key stakeholders.

Project Sign-off

After the discovery session, the proposal will be fine-tuned for final sign off.

Training

Training is crucial to the success of any project. Post development of the solution, we will design a detailed training plan for stakeholders to ensure a seamless transition.

Implementation

We have in place an expert team to implement the project as planned and evaluate its performance before taking it live on site.

Ongoing support

We offer ongoing support as defined in our agreement and based on your requirements.

Benefit Realization

Here we will engage with key stakeholders to assess the effectiveness of the project after implementation.

Annual Review

Our team will conduct an annual review including gap analysis that will ensure an effective solution has been implemented. Course corrections if required, will be recommended to optimize performance.

Why Valenta's Process Consulting?

Technology Focused

We have the expertize to implement innovative solutions incorporating state-of-the-art technologies.

Deep Insights

We have extensive experience and innately understand processes from various stakeholder perspectives – employees, management and end clients.

Customized Solutions

At Valenta BPO we understand that every business is different. We will customize solutions to meet your businesses needs, now and into the future.

Post Implementation Audit

Our process consultation services extend past implementation. We conduct follow-up audits to gauge the effectiveness of the solution implemented and make necessary course corrections if needed.

Technology Focused

We have the expertize to implement innovative solutions incorporating state-of-the-art technologies.

Deep Insights

We have extensive experience and innately understand processes from various stakeholder perspectives – employees, management and end clients.

Customized Solutions

At Valenta BPO we understand that every business is different. We will customize solutions to meet your businesses needs, now and into the future.

Post Implementation Audit

Our process consultation services extend past implementation. We conduct follow-up audits to gauge the effectiveness of the solution implemented and make necessary course corrections if needed.

What do our client's say?

  • Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.

    Natalie Gillies and Clare Harding
    Arthur J Gallagher
  • Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.

    John Pollock
    Financial Gravity

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