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Human Resources and Talent Management

ValentaBPO > Human Resources and Talent Management

Human Resources & Talent Management

Encompass People And Digitization For Your Best Outcomes

A structured and methodical Human Resource (HR) program with processes to align candidate selection will enable your business to pinpoint and identify best in class talent, with ongoing development. The backbone of every business stems from their workforce, with HR playing a critical role in the selection and development of this team. We understand the strategic and cultural needs of businesses.

At Valenta BPO we offer a diverse range of HR options with flexible solutions available that can be customized to your needs. Secure world-class HR resources and minimize the stress of recruitment and talent management in your business today. Our team of specialists can work independently, or complement your HR team to provide unbiased insights and support.

HR_FLEXIBLE
Flexible HR Solutions to Suit Your Needs
Various packages are available that are designed to suit both cyclical hiring needs or ongoing HR support. Through virtual staffing, consulting programs and automation, we provide you with the flexibility to choose solutions that suit your objectives. The opportunity is also available to tailor these packages further, ensuring that your business practices and processes are 100% supported by Valenta BPO.
Streamline
Streamline Processes with Automation
Our team will execute your HR functions with smart technologies, including automation, that will accelerate and refine your hiring and talent management processes. Imagine identifying, on-boarding and managing candidates with the support of smart technologies that are 5x faster than humans, make zero errors and operate 24/7!
Virtual Staffing

Virtual HR Representative

Virtual_Stafffing

Relieve your HR administrative burdens with Valenta’s Virtual HR Representatives, who will work with your businesses HR processes and software. Maintain control of your HR process whilst freeing up your time and resources, and leverage our extensive expertise to streamline and find the best talent for your business.

A Sample of Valenta's Solutions:

  • Employee data and online personnel file maintenance
  • Maintain HR policies & processes
  • HR program administration; such as administration of performance management
  • Consult and answer questions from employees and supervisors on HR processes and policies
  • Create and maintain job descriptions
  • Process salary updates
  • Generate HR monthly and quarterly reports
  • Generation of ad hoc reports, upon request

Virtual Talent Acquisition Representative

Fast-track and streamline your on-boarding with a Virtual Talent Acquisition Representative who will do the leg work for you and your business. Specialized in screening and identifying talent quickly, the Virtual Talent Acquisition Representative is ideal for businesses who have a high staff turn-over, or experience cyclical periods of hiring. Packages can be tailored to suit business needs, with flexibility on time frames for staff requirements.

A Sample of Valenta's Solutions:

  • Post job descriptions on job boards
  • Coordinate with recruitment agencies (as needed)
  • Source candidates and maintain pipeline
  • Screen candidates
  • Conduct phone or virtual conference screening
  • Present candidates to hiring managers
  • Assemble offer packages
  • Track cycle time and generate reports
  • Coordinate pre-hire contingencies; such as drug screening, background checks, credit checks, and more
  • Coordinate entry of new employee details into systems
  • Provide first day details
  • Delivery of candidate experience metrics
  • Inclusion and diversity best practices process design and ATS recommendations or implementation
  • Additional periodic consultation on employer branding
Consulting

Diversity, Inclusion & Belonging Program

Diversity

The Diversity, Inclusion and Belonging Program is designed for businesses at any point in their business journey, whether they are starting a diversity program or maturing their existing framework. Create a strategic approach to workforce planning for long-term benefits. Valenta will design and implement a HR program that is efficient and accurate, and suits your business goals and objectives. This program is also ideal to complement other Valenta HR services, integrating with talent acquisition, performance and talent management.

A Sample of Valenta's Solutions:

  • Assessment of current state
  • Benchmarking against industry standards
  • Define program goals, milestones, behavior change management plan and employee engagement plan
  • Implement systems, processes or training which could include leveraging your existing systems or integration of new offerings
  • Dashboards and on-going metrics
  • Road map development and execution

College Recruitment Program

The Valenta BPO College Recruitment Program is a wonderful initiative that is designed to support our burgeoning talent, as well as provide your business with the opportunity to secure the best new talent in market. Relieve the pressure from your business and let Valenta BPO develop and execute an intern program where we handle the deadlines and time-consuming administration tasks.

Our team of specialists will develop a value proposition that appeals to candidates, even when competing with larger players in the field, including Fortune 500. A competitive internship offer can be developed through strategic positioning with the help of our team of HR specialists.

A Sample of Valenta's Solutions:

  • Assessment of talent needs
  • University research and recommended schools to target
  • Develop and present go-to-campus strategy including schools and forums to target, company value proposition to students and marketing plan
  • Initiate and maintain university relationships
  • Coordinate with businesses to obtain seasonal hiring targets for interns and direct hires
  • Create and maintain seasonal schedule and University deadlines
  • Coordinate with hiring managers for selections and offers
  • Extend offers
  • Coordinate on-boarding activities; for interns, coordinate off-boarding activities
  • Develop and coordinate engagement activities for interns and hires

Talent In Motion Program

Develop and implement a strategic hiring and recruitment process, backed by a framework that builds talent into world-class resources. Create a strong competitive advantage within your enterprise. Strategic workforce and talent planning is the key to driving business growth. Through a structured framework and the right support your business can leverage it’s current (and new) talent to engage, innovate and drive your success.

Phase 1: Prepare for Launch

Strategize
  • Selection of 3-5 strategies over 3 years
  • Leaders identify management roles that are critical to execute strategy
  • A talent vision statement and goals are developed to support strategy
Analyze
  • The critical roles are analyzed and matched with the 3-5 top competencies needed for success
  • These competencies are used to create talent pools-called links. They can be stand-alone or combined as needed. Links can be based on business line and/or standard business function (such as IT or finance)
  • The workforce is analyzed and categorized into the link(s). Gap analysis is performed to identify links that need to be strengthened
  • Identify 'rising achievers' who may become achievers with additional coaching and development. Identify 'experts' and 'rising experts' who either have deep knowledge in their link or potential for deep knowledge with more training and coaching
Catalyze
  • Share strategies, vision and goals with the workforce to create engagement
  • Encourage employees to express their interests in the various links
  • Identify management mentors for each link

Phase 2: Reach for the Stars

Scout
  • Supervisors trained in talent scouting employees; management mentors assist in assessing scouted employees
  • Depending on client's work culture, employees may also be encouraged to scout others and nominate fellow employees for links or internal jobs or roles
  • Optional implementation of employee assessment testing
Train and Develop
  • Assign meaningful training based on links
  • Gig work (short term experiential development work assignments)
Adjust
  • Revisit business strategies and changes needed
  • Review new roles and emerging requirement
  • Review each link and competencies associated, and determine if adjustments are required
  • Conduct a talent review to determine if there are any changes to 'achievers', 'rising achievers', 'experts' and 'rising experts'
Reinforce
  • Communicate changes (if any) to workforce
  • Reinforce key business strategies and how the links support business goals
  • Motivate employees through sharing of success stories
Stretch
  • Trust your training and development program and move employees into roles or work assignments that allow them to stretch
  • Foster an environment where employees feel safe to stretch and innovate

Performance Management Program Design & Support

The cornerstone of the Performance Management Program is in ensuring business goals and values are tied to performance outcomes. This program has flexible options available which can include one-time program design and setup, or continuous support from a Virtual HR Representative. Integrate your employee voice into your program for ultimate success, and strengthen the cultural connection between your employees and your business goals.

A Sample of Valenta's Solutions:

  • Assess current performance program
  • Understand business strategies, goals and values
  • Conduct needs assessment and gap analysis
  • Present recommendations to leaders (including systems)
  • Design new performance processes
  • Develop an implementation plan
  • Develop a behavior change management plan
  • Implement new program

Change Management Program

management

Engage a team of specialists who have extensive change management experience across both SMBs and enterprise. Execute change seamlessly and with reduced impact across your business. Change management solutions are designed based on your requirements. At Valenta BPO we can make recommendations to support change, develop extensive change management programs where your HR resources execute or develop and execute a full end-to-end change management solution.

A Sample of Valenta's Solutions:

  • Needs analysis - facilitating workshops as needed
  • Change impact analysis
  • Stakeholder analysis
  • Develop change management strategy
  • Develop key messages
  • Stakeholder engagement plan
  • Create implementation plan
  • Develop materials (videos, training, communications, and more)
  • Execute plan
Automation

Digitize Personnel Files

digitize

Reduce your physical storage space, and the mundane day-to-day burden that comes with onsite filing. Through the use of BOTs and automation technologies, safely and securely maintain personnel files, ensuring they are accessible anywhere, anytime. Improve corporate compliance and conduct audits with ease, and leveraging these technologies to streamline your efficiencies.

Leverage Bots

attach
Scan and attach forms to new hire files
processing
Offboarding
process
file
File
purging
Auditing
File
auditing
more
And
More

A Sample of Valenta's Solutions:

  • Assess current state
  • Cloud recommendations subject to objectives
  • Scanning and migration process
  • Design process and access model
  • Develop and update employee data privacy policy, right to access (GPDR compliant)
  • E-signature process
  • Implement and update retention schedule

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