Tourism & Hospitality

ValentaBPO > Industries > Travel & Hospitality

At Valenta, we offer a variety of services across the tourism and hospitality industries that enable our clients to gain a competitive advantage. Our resources are quickly accessible, highly skilled, and available 24/7, ensuring your business can provide the highest level of customer service.

We assist all business types from small coffee shops to large enterprizes operating internationally. From first client contact right through to the end of the service cycle, we can relieve bottlenecks and achieve improved outcomes for your business.

Valenta's Tourism & Hospitality Solutions

Finance & Accounting

Procure to Pay
Order to Cash
Record to Report

Customer Experience

Trade promotions management
Customer relationship management
Loyalty programs
Order management

Analytics

Research planning
Supply chain and merchandising
Consumer analytics
Research
Customer analysis

Human Resources

Payroll administration
Full cycle recruitment
Employment screening
Candidate sourcing
Pensions and employee benefits
Workforce management
Employee engagement

Supply Chain Management

Sourcing & procurement
Demand & supply planning
Logistics management
Operations support
Inventory management

Sales & Marketing

Pre-sales

Targeted marketing
Campaign management
Customer management
Proposal management
Admin support

Sales

Data management
Order receipt and entry
Order admin and fulfillment
Customer invoicing and billing
Order analytics

Post-sales

Warranty management
Service management
Spare parts management
Maintenance repair
Operations

Who we work with

Hotels

Resorts

Restaurants

Bars & Cafes

Nightclubs

Coffee Shops

Cruises

Casinos

Online Travel Agencies

Car Rentals

Travel Agents

Tour Operators

What do our client's say?

Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.
“
Natalie Gillies and Clare Harding
Arthur J Gallagher
Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.
“
John Pollock
Financial Gravity