Aviation Industry

ValentaBPO > Outsourcing > Aviation Industry

Aviation Industry


The last decade has been about phased digital transformation for most businesses including the dynamic Travel & Transportation (T&T) segment. A strongly people-facing business, T & T has embraced this technology to push tailored promotions and personalised messaging. This evidently translates to a huge volume of data that is an invaluable mine of information that could be inferred to gather crucial business insights.

Our team of professionals at Valenta has strong knowledge of the aviation space and can help mine multiple data streams from various points helping you and gather crucial insights. We offer solutions to help businesses in T & T achieve better performance to improve their profitability and efficiency in day-to-day operations.

We would be happy to partner with your company to help you reach your goals. Whether you have a legacy platform currently running, or you are looking to install and implement a state-of-the-art solution today, we are best poised to help you with it.

Our expertise lies in application transformation management (ATM), legacy modernization, advanced analytics, product engineering, digital assurance (testing), infrastructure management services, digital and business process solutions for passenger travel, ticketing & reservations, cargo, revenue management, web-booking & e-Commerce, CRM & loyalty and crew management.

Valenta's Aviation Industry Support Services

Revenue accounting - Passenger & cargo revenue

The key to success of an airline is its financial operation. Valenta offers comprehensive solutions that provide valuable insights helping the management take informed decisions on costs, risks, revenue optimization, profitability, cash flows and the overall business health. Our solutions cover the entire gamut of operations from a ticket/ airway bill transaction to the entire financial lifecycle.

Revenues – Passenger

In the airline space, accurate and on time declaration of passenger revenue is crucial to the business. We understand the complexity of the segment and the fact that there could be last minute changes making accurate forecasting a tough proposition.

Our revenue accounting solution comes with real-time processing and advanced workflow capabilities. This helps in presenting revenues accurate to 99% in the quickest possible time, post data updating helping create projections that are realistic and accurate.

Revenues – Cargo
Air cargo operations are complex and the competition is fierce. This translates to a need for a highly effective cargo revenue accounting platform enabling decision makers to take correct decisions in the shortest possible time. Our cargo revenue solution provides deep insights into the operation helping you maximize on your revenues and efficiency.

Air cargo management - Reservation & Air waybills

By and large, older platforms and legacy systems power the air cargo segment and data collation, making in depth analysis difficult. Our cargo moving and handling solution deploys the latest in technology, is highly automated and gathers and leverages valuable data to provide insights. The solution also connects each parameter in the air cargo chain.

Airway Bill (AWB) management

Airway bills commonly issued are of two kinds.
– A pre-printed airway bill from the airline with carrier identification
– A neutral airway bill used by parties other than air carriers (with no pre-printed identification.

We have rich experience in AWB processing and capture crucial data associated with these bills such as:
• AWB numbers
• Sender information
• Recipient information
• Shipment information
• Services
• Packaging
• Special handling
• Payments
• Internal billing information

Our processing of these bills involves a process that includes:
• Scanning and storing of bills on your server
• Accessing the files to collate data which is further executed through data entry
• Save the data from AWBs in a digital file format
• Verifying the data and then generating reports

Multi-lingual contact center and customer service

State-of-the-art IT infrastructure, training, and a well synchronized operation are essential for customer satisfaction. Considering that we live in a world of screens and devices, we must be able to deliver messages to customers across platforms in a cohesive manner to ensure effective conversion.

At Valenta, we have developed various solutions to ensure customers can be reached through multi-channel support. We have set up a call-center with multiple languages support capability. The center can handle a large number of calls (both incoming and outgoing) in different languages ensuring there is clear communication and a cultural connect between the agent and the prospective customer. The team of multi-lingual agents can respond to calls/ emails from you customers and our outbound agents are trained to present your offerings in a compelling manner to specific geographies for better conversion.

Our Services include:
• Call answering
• Email, SMS & social channels support
• Appointments
• Message receiving
• Entry level helpdesk / reception services
• Instant & video chats

Sales management

Sales management is extremely important to sustain clients and build stronger relationships. We offer inbound and outbound services 24×7 through our call center, with communication capability in various languages to address clients in various geographies and time zones.

Our outbound services knowledge enables you to promote your product in various geographies and build a larger customer base. We also help businesses target their communication to customers and retain them through periodic contact and updates.

Our services include:
• Telemarketing sales campaigns
• Greetings to customers
• Appointment settings
• Seminar registration
• Consumer surveys
• Prospecting, lead generation and qualifying
• Quantitative and qualitative studies
• Direct mail and follow-up post tradeshows
• Market research
• Up-selling / Cross-selling
• B2B or B2C product/service selling

Airline management - flight scheduling & crew management

Airlines have to operate their flights on time and delays / cancellations or inefficient operations can negatively impact an airline’s reputation quite significantly. Airline management demands robust, state-of-the-art solutions that enable an operation to achieve a perfect balance of reliability, cost optimisation, and customer satisfaction.

We at Valenta offer airline operations robust and sophisticated solutions for fleet management, fleet and end-to-end hub & crew operations helping them optimize their resources. While real-time data integration in crucial to airline operations, it demands a good amount of skill and expertise. We offer a detailed OCC situational awareness snapshot to help the airline with proactive decision making. Decision makers can now take a call on the best management strategy in the shortest possible time.

Technology & Consulting Solutions

Airline operations are spread across geographies and are complex with most of them having legacy ERP solutions to manage their flight schedules and related operations. These solutions are not very flexible when it comes to changing time slots, destinations or other parameters, often dynamic in the airline space. Our advanced solutions help these operations handle such requirements quickly and effectively. Our solutions also help manage enterprise resource flows, ATP solutions that automate the process of multi-layered approvals for replacing flight parts, visitor flow management and database management to store policy documents securely.

Why Valenta's Aviation Support Services

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Customised Solutions

We abhor the one size fits all mentality and tailor our solutions to exactly meet our client’s requirements. We offer flexibility in staffing and have the ability to ramp up/ withdraw resources based on requirements.

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Extension of your team

Our specialists can act as dedicated resources trained in your processes and practices ensuring they deliver effectively in competitive environments.

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We are ISO 27001 and ISO 9001 certified, and our systems comply with international best practices for information security management.

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Deep Industry Knowledge

Our aviation industry professionals have a deep understanding of the travel and transportation industry and keep themselves updated on the latest innovations in the industry.

Our Process

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