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ValentaBPO > Process Consultation

Process Consultation

Enhance your operational efficiencies, processes and compliance

Considering the dynamic business environment, organizations constantly aim at improving productivity and performance, while trying to reduce costs. In businesses with complex workflow structures and operations, process management is key to achieve enhanced efficiency.

At Valenta, we have experienced professionals with expertise in process management consulting. We work closely with you/ your management team and take a systematic approach in helping the company’s business/ performance objectives. This involves a detailed analysis of the practices, short listing of aspects that could be improved, exclusion of unnecessary processes, and drafting of fresh strategies and processes for deployment. Our business process management consultants then document these processes to ensure the associated stakeholders have clearly documented guidelines to perform their tasks.

Valenta's Process Consulting

Process Consultation | Valenta BPO US

Scope document

The scope document lists out the objective and what is to be achieved post implementation. This document is the first step in our approach to our project.

Proposal

An initial proposal will be created elucidating your requirements, estimated time, and budget.

Discovery session

The discovery session is a brainstorming session conducted post the approval of the proposal. This helps us understand the current processes, the objectives as defined in the scope document, and a discussion of processes with key stakeholders.

Project sign off

After the discovery session, the proposal will be fine-tuned for a final sign off.

Training

Training is crucial to the success of any project. Post development of the solution, we will design a detailed training plan for stakeholders to ensure a smooth transition.

Implementation

We have in place an expert team to implement the project as planned and evaluate its performance before taking it live on site.

On-going support

We offer on-going support as defined in our agreement and based on your requirements. This would be as defined in the agreement at the time of finalising the project.

Benefit realisation

Here we will engage with key stakeholders to assess the effectiveness of the project after implementation.

Annual review

Our team has an annual review and also carries out a gap analysis to ensure the effectiveness of the solution. Course corrections if required, will be recommended to optimise performance.

Why Valenta's Process Consultation?

Technology focused

We have the expertise to implement innovative solutions incorporating state-of-the-art technologies and platforms.

Post implementation Audit

Our process consultation services extend past implementation. We conduct follow-up audits to gauge the effectiveness of the solution implemented and make necessary course corrections if needed.

Deep insights

Experience to innately understand processes from various stakeholder perspectives – employees, management and end clients.

Customised Solutions

At Valenta BPO we understand that every business is different. We can customise an outsourcing or captive solution to meet your requirements.

Technology focused

We have the expertise to implement innovative solutions incorporating state-of-the-art technologies and platforms.

Post implementation Audit

Our process consultation services extend past implementation. We conduct follow-up audits to gauge the effectiveness of the solution implemented and make necessary course corrections if needed.

Deep insights

Experience to innately understand processes from various stakeholder perspectives – employees, management and end clients.

Customised Solutions

At Valenta BPO we understand that every business is different. We can customise an outsourcing or captive solution to meet your requirements.

Peace of Mind with Valenta BPO

24x7 Support

We have a global presence with offices in Australia, UK, and US, backed by well-staffed delivery centres in Bangalore, Vizag, Ahmadabad and Mohali in India, and Penang in Malaysia enabling us to support you 24×7.

Local Consultants

We have a team of Local Consultants in Australia who will provide the support and guidance you need to improve your business efficiencies and drive growth. Having a strong local presence allows us to provide the best business solutions for you as we understand the local business landscape.

Up to a 60% Cost Saving

On average, our Valenta BPO client's report a cost saving of up to 60% by outsourcing key services. Furthermore, recent survey's show that our client's do not believe they are compromising on the quality of outcomes, and are achieving business growth faster than otherwise would be possible.

Flexible Engagements

We design solutions to meet specific client requirements and offer flexible engagement models. Our resources can be engaged full time, part time, or on a transactional basis without lock-in contracts.

What do our client's say?

  • Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.

    Natalie Gillies and Clare Harding
    Arthur J Gallagher
  • Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.

    John Pollock
    Financial Gravity

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